Effective Date: 25th June 2026
Welcome to WPINSYNC (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This policy outlines how we collect, use, and safeguard your data when you visit https://wpinsync.com/, purchase our WordPress plugins/themes, or hire us for development services.
By using our services, you consent to the data practices described in this policy.
Personal Information We Collect
We collect information you provide directly to us when you register, purchase a product, or request a quote:
Identity Data: Name, Username, and Email Address.
Billing Data: Billing Address, Country, and Transaction ID (via Stripe/PayPal). Note: We do not store credit card numbers on our servers.
Communication Data: Support ticket history, live chat transcripts, and contact form submissions.
Automated Information We Collect
When you browse our site or use our plugins, we automatically collect specific technical data:
Device Info: IP Address, Browser Type, Operating System, and Screen Resolution.
Behavioral: Pages visited, time spent on site, and referral sources (via Google Analytics).
Plugin Telemetry & Licensing
To provide automatic updates and verify your purchase, our installed plugins/addons send the following data to our license server (api.wpinsync.com) upon activation:
License Key: To validate validity.
Site URL: To lock the key to your domain (as per your plan limits).
WordPress Version & PHP Version: To ensure update compatibility.
How We Use Your Information
We process your data for legitimate business purposes:
Order Fulfillment: To create your account, generate invoices, and deliver plugin files.
License Management: To validate your active sites and push security updates/features.
Agency Services: To communicate regarding SEO audits, custom development projects, or theme customization tasks.
Security & Fraud: To detect abnormal login attempts or fraudulent transactions (e.g., chargeback abuse).
Marketing (Opt-In Only): To send newsletters regarding new addons, tutorials, or Black Friday deals. You can unsubscribe at any time.
Agency Services & Client Data Access
Distinct from generic plugin sellers, WPINSYNC acts as a service agency.
Temporary Access: If you hire us for support or development, you may provide us with temporary Admin access or FTP credentials.
Confidentiality: We treat all client site data (databases, user lists, sales data) as strictly confidential. We do not retain these credentials after the project is marked “Complete.”
Non-Disclosure: We do not share, sell, or analyze your private business data for our own benefit.
Data Sharing
We do not sell your data. We only share data with the following trusted processors to run our business:
Payment Gateways: Stripe / PayPal (To process secure payments).
Analytics: Google Analytics (Anonymized traffic analysis).
Email Services: MailChimp / ActiveCampaign (For newsletters and transactional emails).
Support Desk: HelpScout / Trello (To manage your support tickets and project boards).
Cookies Policy
We use cookies to enhance your experience:
You can disable cookies in your browser settings, but some features (like the License Manager) may break.
Data Retention
Inactive Accounts: We retain account data indefinitely to maintain your license history and download access.
Billing Records: We keep invoices for 6 years to comply with tax regulations.
Failed Orders: Data related to failed/cancelled orders is deleted after 30 days.
Your Rights (GDPR & CCPA)
If you are located in the EU or California, you have specific rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your account (Note: This terminates all active licenses and updates).
- Data Portability: Request your data in a structured, machine-readable format.
To exercise these rights, email us at: privacy@wpinsync.com.
Security Measures
We implement industry-standard security protocols:
SSL Encryption: All data in transit is encrypted via HTTPS/TLS.
Firewalls: Our servers are protected by WAF (Web Application Firewalls) to block SQL injection and XSS attacks.
Access Control: Only authorized WPINSYNC developers and support staff have access to user data.
Changes to This Policy
We may update this policy to reflect changes in our services or laws. Significant changes will be notified via email at info@wpinsync.com or contact us.
Last Modified: June 24, 2026
